Shipping policy

Thank you for shopping with Opal Abode. We want every order to arrive safely and with clear communication along the way. This policy explains where we deliver, how orders are fulfilled and what to do if a delivery does not go as expected.

Where we deliver

We currently deliver to addresses within Australia only.

We do not currently offer international delivery. If our delivery area changes, the available destinations will be shown at checkout.

Order processing and fulfilment

After payment is confirmed, your order is sent to our fulfilment partner for processing. Orders may be fulfilled through Amazon Australia and delivered by Amazon Logistics or another carrier selected for the destination. The carrier shown in your tracking information is the carrier responsible for the physical delivery.

Processing and delivery estimates are shown at checkout, in your order confirmation or in your tracking updates where available. These estimates are not guaranteed delivery dates. Public holidays, peak periods, severe weather, carrier disruption and regional or remote destinations may extend delivery times.

Shipping charges

Any shipping charge will be displayed before you complete checkout. We do not apply a general free-shipping threshold unless a free-shipping offer is clearly displayed on the website or at checkout.

Tracking

When tracking is available, we will send it to the email address used for the order. Tracking may take a short time to become active after the parcel is prepared.

Please check that your email and delivery address are correct before placing your order. If you notice an error, contact us immediately at hassi.ac@gmail.com. We will try to help, but an address may not be changed once fulfilment has started. Additional delivery costs caused by an incorrect or incomplete address may be charged where permitted by law.

Authority to leave

Where the delivery service offers it, you may be able to authorise the parcel to be left in a safe place. The carrier decides whether a location is safe and may instead take the parcel to a collection point or arrange another delivery attempt.

If you select authority to leave, please choose a secure location and monitor the tracking updates. Nothing in this section limits any rights you may have under the Australian Consumer Law.

If tracking says “delivered” but you cannot find the parcel

First, please check:

• around the delivery address and any nominated safe place;

• with other members of the household, reception, building management or nearby neighbours; and

• the tracking page for a delivery photo, collection-point notice or carrier instructions.

If the parcel is still missing, contact us as soon as possible at hassi.ac@gmail.com with your order number and delivery address. We will work with the fulfilment or delivery partner to investigate. Please contact us promptly—ideally within seven days of the delivery scan—so the carrier has the best chance of locating the parcel. This preferred timeframe does not limit your rights under the Australian Consumer Law.

Delayed or lost parcels

If tracking has not updated for an unusual period or the estimated delivery window has passed, please email us with your order number. We will request an update or investigation from the delivery partner and let you know the available next steps.

Parcels damaged in transit

If your parcel or product arrives damaged, please contact hassi.ac@gmail.com as soon as possible. Include your order number and, where reasonably possible, clear photos of the outer packaging, shipping label and damaged product. Please keep the packaging until we confirm whether it is needed for assessment.

We—not Amazon, the carrier or the manufacturer—remain responsible for assisting with products sold through our Shopify store. Remedies for damaged or faulty products are handled under our Returns, Refunds and Exchanges Policy and the Australian Consumer Law.

Split deliveries

Products from the same order may occasionally arrive in separate parcels. If this happens, each parcel may have its own tracking information. You will not be charged extra shipping solely because we split an order.

Contact

For delivery help, email hassi.ac@gmail.com and include your order number.